Frequently Asked Questions
πΒ When can I expect my order to arrive?
All orders are dispatched from our European warehouse. Delivery times depend on your destination:
Denmark: usually 2β4 business days
Other EU countries: approximately 4β7 business days
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor delivery progress online.
π Do you deliver outside the EU?
At the moment, we ship only within Denmark and other European Union countries. This allows us to maintain reliable delivery times and consistent service quality.
You can confirm delivery availability by entering your address during checkout.
π How do I track my shipment?
After your order leaves our warehouse, a shipping confirmation email will be sent to you containing a tracking link and number.
You can use this link at any time to see the latest updates on your parcel.
π³ Which payment methods are accepted?
We offer secure payment options commonly used across Europe, including:
Visa
Mastercard
BLIK
All transactions are encrypted and processed securely to protect your personal and payment information.
β³ What if my delivery is late?
Most orders arrive within the estimated timeframe, but occasional delays can occur due to weather conditions, public holidays, or courier disruptions.
If your order has not arrived as expected, please contact us at info@bonisplus.com with your order number so we can assist you promptly.
π Can I return an item?
Yes. You may request a return within 14 days of receiving your order, as long as the item is unused, undamaged, and returned in its original packaging.
Please contact us before sending anything back so we can provide the correct return instructions.
β What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging so we can arrange a replacement or refund as quickly as possible.
π¬ Need more help?
If you have any other questions or need assistance, feel free to reach out to us:
Email: info@bonisplus.com
Phone: +33 7 56 82 94 31
Company: Abad Karima
Address: 109 Rue Origet, 37000 Tours, France
Business Hours: Monday β Friday, 9:00 AM β 6:00 PM
Your satisfaction matters to us, and weβre committed to making your shopping experience smooth, secure, and worry-free.